Frequently Asked Questions

What are your delivery options?

Standard Delivery

  • Orders over £75 – FREE UK SHIPPING
  • Orders under £75 – £3.99
  • Estimated delivery time: 2-4 business days from dispatch.

Express Delivery

  • Flat rate: £5.99
  • Estimated delivery time: 1-3 business days from dispatch.

How can I make a return?

For all Return related queries please see the Returns Policy

How do I place an order?

To place an order please select your item(s) and add to your shopping basket. Once you are satisfied with your selection, follow the instructions on the checkout page to complete your order. As soon as you confirm your order and submit the payment, an automated e-mail confirmation will be sent to you.

Within 24 hours of placing your order, you would have received a confirmation via email. Please make sure to check your spam/junk folders.

How do I care for my jewellery?

Jewellery Care Instructions

To keep your jewellery looking its best and prolong its lifespan, follow these care instructions:

Avoid Contact with Moisture and Sweat

Do not expose jewellery to water or sweat for extended periods. Moisture can tarnish metals and damage delicate gemstones.

Keep Away from Perfumes and Chemicals

Avoid direct contact with perfumes, lotions, and other harsh chemicals. Apply these products before putting on your jewellery to prevent chemical reactions that can cause discolouration and damage.

Proper Storage

When not in use, store jewellery in an airtight container, such as a zip lock bag, to minimise exposure to air and moisture, which can cause tarnishing.

Use storage boxes lined with tarnish-proof fabric and ensure each piece has its own compartment to prevent scratches and tangling.

Keep jewellery away from rubber bands or rubber products, as the sulphur in rubber can cause tarnishing and corrosion.

Wearing Tips

Always remove jewellery when applying scent, lotions, and perfumes.

Put on jewellery last when dressing to limit exposure to chemicals and minimise the risk of damage.

Storage Environment

Store jewellery in a cool, dry place away from direct sunlight and humidity. This prevents tarnishing and deterioration of metals and gemstones.

Cleaning Instructions

Regularly clean jewellery with a soft, lint-free cloth to remove dirt, oils, and residues.

For intricate pieces, consider professional cleaning for optimal results.

Gently clean gold-plated jewellery with a soft polishing cloth. Avoid over-polishing, as it can damage the finish.

Special Care for Gold-Plated Jewellery

Never wear gold-plated jewellery in the shower, swimming pool, or during water-based activities. Chlorine, especially at high temperatures, can permanently damage or discolour the finish.